Beyond the implementation of a new payment system, healthcare providers needs to change their behavior
A really interesting article from HBR about healthcare systems and how can we improve health outcomes and managing costs.
Here are the key points from the article:
– the example of Possible Health in rural Nepal
– managerial discipline implementation has been crucial in the success of worker behavior change and the delivery of high-quality care
– defining areas of responsibility to avoid conflicts that arise from lack of role clarity is very important and has been implemented
– 4 areas having a clear impact in healthcare:
- Let doctors be doctors – not managers. Administrative tasks and managerial functions were removed for them to focus on clinical skills.
- Develop standard protocols for care. The lack of protocols leads to lack of care efficacy and very often costs much more.
- Hold people accountable for the little things. Every tasks needs to be done and task attribution is a fundamental element in healthcare. Even small tasks are important and could be disruptive of a whole process if not done properly and on time.
- Invest in technologies that promote efficiency and transparency. The example of Asana used as their computer-based project management system leading to great results (less waste of time, energy, and resources).